(Adobe Commerce only) To refund the amount to the customer’s store credit, select the Refund to Store Credit checkbox. To send an email notification to the customer, select the Email Copy of Credit Memo checkbox.To add a comment, enter the text in the Credit Memo Comments box. This amount is not subtracted from a specific section of the order such as shipping, items, or tax. The amount entered cannot raise the total refund higher than the paid amount.įor Adjustment Fee, enter a value to be subtracted from the total amount refunded. It can also be used for partial refund with virtual money, such as a gift card, when an administrator wants to refund a non-virtual payment method first. Like the quantity, the amount can be reduced, but not increased.įor Adjustment Refund, enter a value to be added to the total amount refunded as an extra refund that does not apply to any particular part of the order (shipping, items, or tax). It is equal to the full shipping amount from the order, less any shipping amount that has already been refunded. This field initially shows the total shipping amount from the order that is available for refund. Update the Refunds Totals section as follows:įor Refund Shipping, enter any amount that is to be refunded from the shipping fee. Update the Qty to Refund, and click Update Qty’s. With Inventory Management enabled, the item returns to the source that sent the shipment. The product returns to stock automatically if Product Stock Options is set to Automatically Return Credit Memo Item to Stock. To return the product to inventory, select the Return to Stock checkbox. Verify the information in the Items to Refund section and do the following, if applicable: In the button bar at the top of the invoice, click Credit Memo. If that option isn’t available, the invoice is already created. Scroll down to the Invoice Totals section of the invoice, verify that the invoice is set to Capture Online, and click Submit Invoice. See Credit Memos for more information about offline and online refunds.įind the invoice in the grid and click View.
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